Journal of Strategic Human Resource Management

Prabhjot Kaur Mahal ¹

Affiliations
1 Chandigath Group of Colleges, Jhanjeri Campus, Kharar, Mohali, Punjab, IN

Abstract

This study explores the relationship between emotional intelligence and employee satisfaction among executives working in service sectors in northern India including Delhi/ NCR. Information was gathered, using three instruments, from a sample of 120 managers, by using the emotional intelligence scale developed by Chadha and Singh (2001) and job satisfaction scale developed by Harris (2000). It was found that there is a very strong significant linear relationship between emotional intelligence and employee satisfaction. This research therefore adds a new dimension to employee performance, leadership and emotional intelligence, since no similar study has been conducted.

Keywords

Emotional Intelligence, Employee Performance, Emotional Maturity, Emotional Competency, Emotional Sensitivity.

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